Admin Workspace
Support — Triage Queue
New case
→ Customers
→ Users
→ Reports
→ AI Pipeline
→ Notifications
→ Knowledge Base
→ Customer Portal
←
Select a case from the queue
⚙️ Integrations activity log
(mocked JIRA, Teams, email)
Ops actions
🕒 Run JIRA stale digest
👥 Run user sync
🏢 Run org sync
🧠 Triage feedback
(AI draft vs. agent final — the KB-growth queue)
Min edit ratio
0% (all)
10%+
25%+
50%+
75%+
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