Support Reports

Last 30 days · updated loading…

Open cases

—

across all teams

Resolved (period)

—

Avg resolution

—h

from submission to resolved

CSAT score

—/5

— ratings in period

AI triage accuracy

—%

acceptance rate

Case volume

Opened vs. resolved, by day.

Opened Resolved

Open cases by team

Current snapshot, not time-windowed.

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Open cases by priority

Urgent + High surface first.

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SLA status

"At risk" = SLA due within the next 4 hours and still open. "Breached" = SLA past and still open.

—

On track

—

At risk (≤ 4h)

—

Breached

Case type

Created in period — support issues vs roadmap enhancements.

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Escalations

Cases escalated in period, by priority + common reasons.

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How resolved cases closed out

The why behind each resolution — signal for engineering post-mortems and for spotting whether problems are fixes vs docs vs user-error patterns.

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AI triage edit distribution

How much the agent had to edit the AI's suggested reply before sending.

0 approvals in period

SurgiCalendar Support Reports · MVP v1 · data sourced live from the case store