AI Pipeline

Last 30 days · updated loading…

Cases classified

—

in window

Pending review

—

awaiting human approve / reject

Approval rate

—%

approved ÷ completed reviews

Avg confidence

—

classifier self-assessment

Avg edit ratio

—

0 = unchanged · 1 = rewrite

JIRA escalations

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cases escalated to dev

Pending review

Cases the classifier triaged but no agent has approved/rejected yet. Click a row to open it in the triage queue.

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Confidence distribution

How sure the classifier was on each case in the window.

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By category

What the classifier picked, and how the team responded.

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Recent agent feedback

Last 20 agent edits to AI drafts. High edit ratios are the learning signal — they tell you where the AI keeps getting it wrong.

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Recent JIRA escalations

Cases that moved from support into development in the window. Click the JIRA key to open the ticket.

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