How this list works

Cases that match anything on this list will still appear in the triage queue, dashboards, and reports — they just won't generate stalled-case Teams channel cards. Per-assignee email and DM notifications are unaffected. Use this for internal staff, friendly-test customers, or vendor accounts that don't need on-shift attention.

Three match types: organization matches a SurgiCalendar customer org by id; submitter email matches an exact case submitter; and email domain matches everyone whose email ends with the given domain.

Add an exclusion