Notification Settings — SurgiCalendar Support

You

Name: —

Email: —

Role: — · Team: —

To change your role or team, ask an admin.

Where you want notifications to go.

Email

Goes to your work email.

SMS

Texts to your mobile. Off by default. Add a phone below to enable.

E.164 format, e.g. +15551234567

Teams DM

Direct message in Microsoft Teams. First install SurgiCalendar Support from Teams Apps so the bot can DM you.

Pick which events trigger a notification on your enabled channels.

A case is assigned to me

Including reassignments from another agent.

A customer replies on my case

Email reply or portal message.

One of my cases is escalated

Includes auto-escalations from SLA rules.

One of my cases breaches SLA

Triggered when a case passes its first-response or resolution deadline.

Daily JIRA stale-ticket digest (DM)

Personalized Teams DM listing your assigned tickets that have gone stale. The team-wide channel card still posts regardless.