Ikem is suggesting swiping left or right from the mobile day few to change days.
","caseType":"support_issue","category":"enhancement","module":"scheduling","severity":"normal","priority":null,"status":"triaged","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"unassigned","source":"portal","tags":[],"aiTriageCategory":"enhancement","aiTriageConfidence":0.95,"aiRecommendation":"Enhancement request: mobile day view swipe left/right gesture to navigate between days in the scheduling module","aiSuggestedResponse":null,"aiRecommendationStatus":"pending","relatedJiraKey":null,"slaDueAt":"2026-04-25T19:35:54.532Z","firstResponseAt":null,"resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":null,"escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-24T19:35:54.532Z","updatedAt":"2026-04-24T19:36:06.510Z"},{"id":"ecee881b-6a3d-468d-b93d-715e380d8da2","publicId":"SC-1022","submittedBySurgicalUserId":"portal-user-mddmui","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Calendar synching","description":"I have reconnected my calendar with Outlook and it is NOT showing the correct times. It is 6 hours off even though I have CST set correctly.
","caseType":"support_issue","category":"bug","module":"scheduling","severity":"normal","priority":"normal","status":"in_progress","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"development","source":"portal","tags":[],"aiTriageCategory":"bug","aiTriageConfidence":0.72,"aiRecommendation":"Calendar sync with Outlook shows times 6 hours off despite correct CST timezone setting — scheduling module, no KI match","aiSuggestedResponse":null,"aiRecommendationStatus":"approved","relatedJiraKey":"SCRUM-3472","slaDueAt":"2026-04-24T21:25:28.699Z","firstResponseAt":null,"resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":null,"escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-23T21:25:28.699Z","updatedAt":"2026-04-23T21:26:25.507Z"},{"id":"0addcc18-4fff-420c-a053-16cb6fa10280","publicId":"SC-1021","submittedBySurgicalUserId":"portal-user-tq9fth","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Schedule is not displaying my procedures","description":"My scheduler has confirmed a procedure for 10 am. It is not showing on my calendar.
","caseType":"support_issue","category":"bug","module":null,"severity":"normal","priority":null,"status":"triaged","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"known_issue","aiTriageConfidence":0.6,"aiRecommendation":"KI-003: Provider's calendar not displaying confirmed procedure — likely calendar refresh/cache issue","aiSuggestedResponse":"Hi there,\n\nThank you for reaching out to SurgiCalendar support! We're sorry to hear your confirmed procedure isn't appearing on your calendar.\n\nThis is a known issue (KI-003) that is typically caused by a browser cache problem. Please try the following steps:\n\n1. **Hard-refresh your browser** by pressing **⌘+Shift+R** (Mac) or **Ctrl+Shift+R** (Windows). This clears the cached view and forces the calendar to reload.\n2. If the procedure still doesn't appear, please **log out of SurgiCalendar and log back in**, then check your calendar again.\n\nThese steps resolve the issue for most users. If your calendar still isn't showing the confirmed procedure after trying both steps, please reply to this ticket and we'll investigate further.\n\nThank you for your patience, and please don't hesitate to reach out if you need anything else!\n\nBest regards,\nSurgiCalendar Support","aiRecommendationStatus":"rejected","relatedJiraKey":null,"slaDueAt":"2026-04-24T21:23:31.308Z","firstResponseAt":null,"resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":null,"escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-23T21:23:31.308Z","updatedAt":"2026-04-23T21:24:17.594Z"},{"id":"2ac3aaaf-5024-420d-acaa-774307f64da9","publicId":"SC-1020","submittedBySurgicalUserId":"portal-user-monok3","submitterName":"Ryan Lavneder","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"How do I add a facility to my network","description":"How do I add Little Rock Surgery to my network
","caseType":"support_issue","category":"question","module":"network","severity":"normal","priority":null,"status":"resolved","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"config","aiTriageConfidence":0.82,"aiRecommendation":"Provider at Ryan's Surgical Clinic asking how to add a facility (Little Rock Surgery) to their network — standard config walk-through needed.","aiSuggestedResponse":"Hi there,\n\nThanks for reaching out! Adding a facility like Little Rock Surgery to your network in SurgiCalendar is quick and easy. Here's how:\n\n1. **Navigate to the Network module** — Click **Network** in the left-hand navigation menu.\n2. **Open Facilities** — Select the **Facilities** tab at the top of the Network page.\n3. **Send a connection request** — Click the **+ Add Facility** (or **Invite Facility**) button in the upper-right corner.\n4. **Search for the facility** — Type \"Little Rock Surgery\" in the search field. If they are already registered in SurgiCalendar, their name will appear in the results.\n - Select their name and click **Send Request**.\n5. **If they don't appear in search** — They may not yet have a SurgiCalendar account. In that case, you can invite them by entering the facility's primary contact email address, and they'll receive an invitation to join and connect with your network.\n6. **Track the request** — You can monitor the status of your request under **Network → Pending Connections** at any time.\n\nOnce Little Rock Surgery accepts the connection, they'll appear in your active facility network and be available for scheduling.\n\nIf you run into any trouble during these steps, don't hesitate to reply here and we'll be happy to assist!\n\nBest regards,\nSurgiCalendar Support","aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-24T21:20:49.457Z","firstResponseAt":"2026-04-23T21:21:59.460Z","resolvedAt":"2026-04-23T21:22:26.702Z","closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":"2026-04-23T21:21:59.460Z","escalationRunMeta":null,"resolutionSummary":"answered my question","resolutionCategory":"fixed","resolvedByName":"Ryan Lavender","closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-23T21:20:49.457Z","updatedAt":"2026-04-23T21:22:26.702Z"},{"id":"7540be9c-2b46-4f48-a66c-d2d29faf37a4","publicId":"SC-1019","submittedBySurgicalUserId":"portal-user-29vgc9","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Login Page Assistance","description":"How do I enable FACE ID?
","caseType":"support_issue","category":"question","module":"scheduling","severity":"normal","priority":null,"status":"awaiting_customer","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"config","aiTriageConfidence":0.72,"aiRecommendation":"Provider at Ryan Lavender Surgical Clinic asking how to enable Face ID login on SurgiCalendar.","aiSuggestedResponse":"Hi there,\n\nThanks for reaching out to SurgiCalendar Support! Great news — enabling Face ID for your SurgiCalendar login is quick and easy. Here's how to set it up:\n\n**On iOS (iPhone/iPad):**\n1. Log in to SurgiCalendar using your username and password as normal.\n2. Tap your **profile icon** (top-right corner) to open Account Settings.\n3. Navigate to **Security & Login**.\n4. Toggle on **Face ID** (or Biometric Login).\n5. You'll be prompted to confirm with your device's Face ID — follow the on-screen prompts.\n6. Once confirmed, Face ID will be active for future logins.\n\n**On Android:**\nThe same steps apply, though the option will appear as **Fingerprint / Biometric Login** depending on your device.\n\n**Things to keep in mind:**\n- Face ID must already be configured on your device at the OS level before it can be enabled in SurgiCalendar.\n- This setting is per-device, so you'll need to enable it separately on each device you use.\n- If you don't see the **Face ID** toggle, please ensure your SurgiCalendar app is updated to the latest version.\n\nIf you run into any trouble or the option doesn't appear in your settings, please let us know your device type and app version and we'll dig in further!\n\nBest regards,\nSurgiCalendar Support","aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-24T16:55:16.832Z","firstResponseAt":"2026-04-23T16:56:18.103Z","resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":"2026-04-23T16:56:18.103Z","escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-23T16:55:16.832Z","updatedAt":"2026-04-23T16:56:18.609Z"},{"id":"7d7a1d52-f9af-4d3c-9e2b-9065aaa22286","publicId":"SC-1018","submittedBySurgicalUserId":"portal-user-vsx29e","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Notifications","description":"How do I turn off the notifications on my phone so it will stop pinging me every time a case is confirmed?
","caseType":"support_issue","category":"question","module":"scheduling","severity":"high","priority":null,"status":"closed","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"config","aiTriageConfidence":0.85,"aiRecommendation":"Provider at Ryan Lavender Surgical Clinic wants to disable mobile push notifications for case confirmation events in the scheduling module.","aiSuggestedResponse":"Hi there,\n\nThanks for reaching out to SurgiCalendar Support! Great news — you can easily control which notifications are sent to your phone directly from within your account settings. Here's how:\n\n1. **Log in** to SurgiCalendar on the web (desktop browser recommended).\n2. Click your **profile avatar/initials** in the top-right corner and select **Account Settings**.\n3. Navigate to the **Notifications** tab.\n4. Under the **Scheduling** section, locate **Case Confirmed** (or similar) in the notification list.\n5. Toggle off the **Mobile / Push** option for that event type.\n6. Click **Save Preferences**.\n\nOnce saved, your phone will no longer receive a push notification each time a case is confirmed. You can fine-tune other notification types (e.g., case cancellations, schedule changes) on the same screen.\n\nIf you don't see the Notifications tab or the option described above, it's possible your facility administrator has restricted individual notification preferences — in that case, please ask your SurgiCalendar admin at Ryan Lavender Surgical Clinic to adjust the settings on your behalf, or reach back out and we can help coordinate.\n\nLet us know if you have any trouble and we're happy to help!\n\nBest,\nSurgiCalendar Support","aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-23T03:50:02.953Z","firstResponseAt":"2026-04-22T20:16:12.777Z","resolvedAt":"2026-04-23T15:01:08.278Z","closedAt":"2026-04-23T15:01:25.889Z","reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":"2026-04-22T20:16:12.777Z","escalationRunMeta":null,"resolutionSummary":"resolved","resolutionCategory":"fixed","resolvedByName":"Ryan (admin)","closedByName":"Ryan (admin)","reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-22T19:50:02.953Z","updatedAt":"2026-04-23T15:01:25.889Z"},{"id":"8e129594-33c8-4839-9da0-77e1b48db507","publicId":"SC-1017","submittedBySurgicalUserId":"portal-user-br3bh3","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Provider Scheduler Setup","description":"I am only seeing 10 patients ... not my entire list.
","caseType":"support_issue","category":"bug","module":"patients","severity":"urgent","priority":null,"status":"triaged","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"unclear","aiTriageConfidence":0.38,"aiRecommendation":"Provider reports only seeing 10 patients in their list — likely a pagination/filter issue but too little detail to confirm bug vs. config","aiSuggestedResponse":null,"aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-22T23:06:30.217Z","firstResponseAt":null,"resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":"2026-04-22T19:48:33.066Z","lastReadByAgentAt":"2026-04-22T20:16:53.856Z","escalationRunMeta":{"rule_urgent_stalled":"2026-04-24T19:51:32.530Z"},"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-22T19:06:30.217Z","updatedAt":"2026-04-24T19:51:33.595Z"},{"id":"1e4582c9-6fb1-47ea-8c7c-d98ebea5c714","publicId":"SC-1016","submittedBySurgicalUserId":"portal-user-w51vqb","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Provider Scheduler Setup","description":"When attempting to message the vendor via the case, the message is not being sent.
","caseType":"support_issue","category":"bug","module":"messaging","severity":"normal","priority":"normal","status":"in_progress","assignedCrmUserId":"a1d00002-0001-4a02-9002-000000000001","assignedCrmUserName":"Jim Dixon","assignedTeam":"development","source":"portal","tags":[],"aiTriageCategory":"bug","aiTriageConfidence":0.55,"aiRecommendation":"Messaging module: provider unable to send messages to vendor via case — message not delivered","aiSuggestedResponse":null,"aiRecommendationStatus":"approved","relatedJiraKey":"SCRUM-3465","slaDueAt":"2026-04-23T19:06:02.106Z","firstResponseAt":null,"resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":null,"escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-22T19:06:02.106Z","updatedAt":"2026-04-22T21:48:37.737Z"},{"id":"cbfd7bb7-774f-4eaf-98ce-64bdd7b6afa5","publicId":"SC-1015","submittedBySurgicalUserId":"portal-user-7gviu2","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Provider Scheduler Setup","description":"Athena integration is not working ... telling me it is a future integration; however, it works on web?!?
","caseType":"support_issue","category":"bug","module":"integrations","severity":"urgent","priority":null,"status":"triaged","assignedCrmUserId":"a1c00001-0001-4a01-9001-000000000001","assignedCrmUserName":"Momena Shah","assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"bug","aiTriageConfidence":0.72,"aiRecommendation":"Athena integration flagged as \"future integration\" in Provider Scheduler Setup (mobile/app?) but works on web — platform inconsistency in integrations module","aiSuggestedResponse":null,"aiRecommendationStatus":"pending","relatedJiraKey":null,"slaDueAt":"2026-04-22T22:51:25.134Z","firstResponseAt":null,"resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":null,"escalationRunMeta":{"rule_urgent_stalled":"2026-04-24T19:51:32.530Z"},"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-22T18:51:25.134Z","updatedAt":"2026-04-24T19:51:34.248Z"},{"id":"566a5ada-9d07-4656-a59e-c4a9c2dd9ddf","publicId":"SC-1014","submittedBySurgicalUserId":"portal-user-mwiwnj","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Provider Scheduler Setup","description":"My calendar integrations are not working. I have 'connected' apple, google, and Outlook; however, none of them are showing my events from the respective calendars. What do I need to do?
Delivery has failed to these recipients or groups:
\nlb_provider@surgicalendar.com
\n\nYour message wasn't delivered because the recipient's email provider rejected it.
\n\n
\n
Diagnostic information for administrators:
\nGenerating server: IA6PR18MB927500.namprd18.prod.outlook.com
\n
lb_provider@surgicalendar.com
\nRemote server returned '550 5.7.509 Access denied, sending domain SurgiCalendar.com does not pass DMARC verification and has a DMARC policy of reject.'
\n
Original message headers:
\nReceived: from BLAPR05CA0032.namprd05.prod.outlook.com (2603:10b6:208:335::13)\n by IA6PR18MB927500.namprd18.prod.outlook.com (2603:10b6:208:5de::18) with\n Microsoft SMTP Server (version=TLS1_2,\n cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.9846.16; Wed, 22 Apr\n 2026 09:51:07 +0000\nReceived: from BN3PEPF0000B076.namprd04.prod.outlook.com\n (2603:10b6:208:335:cafe::6f) by BLAPR05CA0032.outlook.office365.com\n (2603:10b6:208:335::13) with Microsoft SMTP Server (version=TLS1_3,\n cipher=TLS_AES_256_GCM_SHA384) id 15.20.9846.19 via Frontend Transport; Wed,\n 22 Apr 2026 09:51:07 +0000\nAuthentication-Results: spf=pass (sender IP is 54.240.8.44)\n smtp.mailfrom=amazonses.com; dkim=fail (no key for signature)\n header.d=surgicalendar.com;dkim=pass (signature was verified)\n header.d=amazonses.com;dmarc=fail action=oreject\n header.from=SurgiCalendar.com;compauth=fail reason=000\nReceived-SPF: Pass (protection.outlook.com: domain of amazonses.com designates\n 54.240.8.44 as permitted sender) receiver=protection.outlook.com;\n client-ip=54.240.8.44; helo=a8-44.smtp-out.amazonses.com; pr=C\nReceived: from a8-44.smtp-out.amazonses.com (54.240.8.44) by\n BN3PEPF0000B076.mail.protection.outlook.com (10.167.243.121) with Microsoft\n SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.9846.18\n via Frontend Transport; Wed, 22 Apr 2026 09:51:07 +0000\nDKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;\n\ts=x3x3wyodqjpfniud4xl6xowksjgbrtty; d=surgicalendar.com;\n\tt=1776851467;\n\th=From:To:Subject:MIME-Version:Content-Type:Content-Transfer-Encoding:Message-ID:Date;\n\tbh=CKBHhxyNejXKSrzJ7PqCxf1Q3MOZb9TraYSfcaFpR4c=;\n\tb=qpwPF24546IYKuHRtvu1CoNuRd7VdmTTae46TQh7tdEOhlQsyTXF8rsltOTCWeoA\n\tZgVPiy18kb47lnI08AOsEpMsOAYc1wvWYQ/HLFX/+PwiCQu88XCDazmr3d/7z205/hQ\n\tehJ5MPrwcfQqC8nsEKftuKy63D9ReKfuOIS1JplrraAumOmR4IY5wpsnYxJpbhpdh5Q\n\trN7y3DQB6WjYAK4HHrBNY/KfLnqkSJCZbYond5lhzv++jWBz7ZDnmQgc/xgCB/T05Zq\n\tUeATKXvdZD9ZzAP1krF4EEEWf/om/G8bUOccl1eWeLZvTS9kMdJkDPt+BCvscJRgW6q\n\ttwQS8QC32w==\nDKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;\n\ts=224i4yxa5dv7c2xz3womw6peuasteono; d=amazonses.com; t=1776851467;\n\th=From:To:Subject:MIME-Version:Content-Type:Content-Transfer-Encoding:Message-ID:Date:Feedback-ID;\n\tbh=CKBHhxyNejXKSrzJ7PqCxf1Q3MOZb9TraYSfcaFpR4c=;\n\tb=EdtUXO4V23CNGVdmHekGzXklxsJk0K5ntKkxb1a0n9tN/eMZz3to97RHB4oSdA4M\n\tq0rC7Y/XXW+dQMYScDlf+9BitYBtwEu7u2d44uEDZMT8wI6/REL2EDFvCYRld3Dr9tU\n\t7Poq1aY1Zf+C35cXFg/hOwz3DfsyNN1162qFmoZc=\nFrom: Do-Not-Reply@SurgiCalendar.com\nTo: lb_provider@surgicalendar.com\nSubject: Final Reminder: Block Time Auto-Release on 04/24/2026\nMIME-Version: 1.0\nContent-Type: text/html; charset=UTF-8\nContent-Transfer-Encoding: 7bit\nMessage-ID: <0100019db499bb0d-e4630b6a-3797-4ca0-a2d8-192f2c5076f5-000000@email.amazonses.com>\nDate: Wed, 22 Apr 2026 09:51:07 +0000\nFeedback-ID: ::1.us-east-1.N58Rqsejcydw2pLyh8Ittza11PqsiVLfB1Ov/lMC+dg=:AmazonSES\nX-SES-Outgoing: 2026.04.22-54.240.8.44\nReturn-Path:\n\t0100019db499bb0d-e4630b6a-3797-4ca0-a2d8-192f2c5076f5-000000@amazonses.com\nX-EOPAttributedMessage: 0\nX-EOPTenantAttributedMessage: 8525c2f9-d7c7-4fa6-b6e7-85005f56cedc:0\nX-MS-PublicTrafficType: Email\nX-MS-TrafficTypeDiagnostic: BN3PEPF0000B076:EE_|IA6PR18MB927500:EE_\nX-MS-Office365-Filtering-Correlation-Id: 4f637318-e0e1-4b62-b44b-08dea054acfa\nX-Forefront-Antispam-Report:\n\tCIP:54.240.8.44;CTRY:US;LANG:en;SCL:9;SRV:;IPV:NLI;SFV:SPM;H:a8-44.smtp-out.amazonses.com;PTR:a8-44.smtp-out.amazonses.com;CAT:SPOOF;SFS:(13230040)(32142699015)(8096899003)(19002099003)(18002099003)(57112099003);DIR:INB;\nX-Microsoft-Antispam:\n\tBCL:0;ARA:13230040|32142699015|8096899003|19002099003|18002099003|57112099003;\nX-Microsoft-Antispam-Message-Info:\n\t=?us-ascii?Q?a1ozAVIMmArvcBt1JeuZUoCDFl019fLqFYyAnL1wOlSCy4YDF5LI3lC87XR9?=\n =?us-ascii?Q?3kRstyczwDeCPcjxVllp04S4mINoJk4UfJ2iSOrOY8+9V8zSqup0lr8Y11qa?=\n =?us-ascii?Q?II3t2MKB/ZFCdQ6APCKqegXtFVibN6jOVg1qe4PfMsZ80Qn/2Bl8o88ZF/Sr?=\n =?us-ascii?Q?7KGbBN/jW/7/6b8WdXJAX8bNkBHgLT5zBlVdv9JHBhh8CK08L0BbMcjtmwKZ?=\n =?us-ascii?Q?6zDmh5m9cmCE7CrNJGeCpQf7oEOYXXR/FFGqsB5GT9PAGraIuqySw279IEDr?=\n =?us-ascii?Q?bLH644U1Y+mRPWW2CLMeMLpvBZ8T1DvLIYVEjoDYa+S/xVwECrKI+DMF0v4C?=\n =?us-ascii?Q?ax7pSwdm4HOV+0dHmAbuEw184uUjLg7VNul9UZaYl1Zw7zjvgB+PU3Vb3+OK?=\n =?us-ascii?Q?eF0/1QKJtP4oJtPGjrE99coU26jo1NzNQduG54GUS/7/WQ2JBdA8wZSBBBQq?=\n =?us-ascii?Q?ZhIkt2FX8ap97MzmDSApQjGr917xMa9qwwEvKYzchu42TEs9EEGQSpGD0Gr4?=\n =?us-ascii?Q?24WlpkZahu67WgH7mOC4bCGJCEQqMgqKCSrSRYOBc1rXtLQ4gR503O9sRBfR?=\n =?us-ascii?Q?iXECemLf3S0kPhvI78KGx4vvq021ehAZqwSdABqi58+m77NAqyd1YMMRFNk2?=\n =?us-ascii?Q?76qRlrEXSJBwK9znvd9d7cR6lvQjVmJ3qcUIoYkwjC0+I3fYy1o6PXjhjpAf?=\n =?us-ascii?Q?SfACC9KTSU4N4eIsQBr1VIGUuPoBAvuYecRT+FiMpCigXKzSzCzUjAObofC3?=\n =?us-ascii?Q?bXNk/VgdLzGM+UJHERxRQmyBb330v1EKzIjm8CPAbgE1swNdcIBghPmuAARi?=\n =?us-ascii?Q?wVIFHY10NlRRClg0txHtks9FidMRKq8LzkhnSmfyDnkjTOQxqQIEge4XbvC6?=\n =?us-ascii?Q?zAZ5+/AoowaVdHlqmgql0hJ5ytIReFlmy3NsU8OKg06yIMF1VZTdn8yixxtH?=\n =?us-ascii?Q?qPWRfXP9Yh/lwGNJ5QzV/HKrra8ZRzMGJtJ581zUE1hkYearqjSJTgA9FB01?=\n =?us-ascii?Q?gHtBQ7K/RjPQTfujlZdoqRqiklDQ7ukKMys578GkResOsMbjk3qIMdgyHIgC?=\n =?us-ascii?Q?xx1VSYAJ/5fgv/cRc2Dlfiy/ljipHxwNSm2u7eEQ2LUpNlrNI1kiJO5lod3o?=\n =?us-ascii?Q?ep2WaxZZauHSnvKSszu5fH+xpMqbMDH/n8T4W/7W1UuxUkP/GTN+uuTS/pk5?=\n =?us-ascii?Q?y7tJIrLYp0yJ6CdhpboDnma9LXN+ZYA54rvi+WUcheFazIAyoRWQF6viXClj?=\n =?us-ascii?Q?kVVlnLdPmfTrnXn5RlFSgxl/ACWeS6Cm4kyK/APLfAW0wEGAeS4wWrMjPaj0?=\n =?us-ascii?Q?Nebi79MN1PiDMvYfnMMxuwHSGoJFpLNULGeFhk8V/Qahpz9dbMWMZtEzLqbn?=\n =?us-ascii?Q?65evbu+aBMRXA4xnUBKJolkBrnRB/NWtkhbJt3+om9DI19WH/5PnyH6jb7xU?=\n =?us-ascii?Q?T1xWYYhkX5/Hxx4PUofflP681NYleecCFVjXiaMMliEtGJxZNbcFT/+dgCxl?=\n =?us-ascii?Q?EO8ymbxlAw2991QnhDjXF9qF4AC5+SaffA7cTOAFHHLasR762f4XP3BWjigP?=\n =?us-ascii?Q?3TTCDswXU6qgX7WvkOFHdcSqIFnyI0pownHjKZbLz093jzMPcCrp28prclGf?=\n =?us-ascii?Q?UkbP+tbfwE7NFSZLKGoQfgw5y3P595TZaMCjbPQqVsihonVO6e49yuBavNkJ?=\n =?us-ascii?Q?4QSXNgQkZI2GHsL8T/+aQcIpBCieloM+vx53SMXnClNJH2yjgtCnZQ3CscWq?=\n =?us-ascii?Q?jBrKOZL7oHIDBjJioazrAJqUqMLxOPc22g40pdMHdX7MlqY9KPpzGIOnNOOB?=\n =?us-ascii?Q?Fj4UOk/6JfPXsBLWo5BbeJ4drZCPtnql+PZk5RtvaIipBBzo7mRANuvNF0Un?=\n =?us-ascii?Q?G0K+Qpdoq2Oqk+AgCioMrmJQ3e0Tg8kP/BX9qiVA2bkX8CA+UqgDCdXlLjgV?=\n =?us-ascii?Q?lWPb2edzxglizIX+nzxzrhXV1vIycVuiRm9rVJdSBwM9vdokSLUKB/0ctMIm?=\n =?us-ascii?Q?w4dR7o4qMtfF7UJ/F2q3/99Yx9GyZpM4WpywkrJwPoT1ib3OMhqqJl5IZZ4i?=\n =?us-ascii?Q?dxBt4CsU+z2OXQdQ/O4h+tLso6WuPbVPXLfqhwya0LNBe4sM7xc5lbRcI2X8?=\n =?us-ascii?Q?fYmAucptvrMfCYPj/FtoZxKmeFkTVY+J27AE/xTvL85J7IpThnS0Fb9U9SEM?=\n =?us-ascii?Q?aNCmFl4zJqlFQDsmij3UlySJFSBfSnvZzMEjLCV/j58id4mrKf9KvBQ93ZIu?=\n =?us-ascii?Q?mZasE6eglfcP+10f0wVYvU7D6glDYfqRhI7uxNPHa3xPmeGQ3QM3AZlo1mi7?=\n =?us-ascii?Q?p21sMXJvpP2XuduHNKjdezQ5KEjFmGzGncbVHLoyRJ3faqxytxrjwNGAnu8q?=\n =?us-ascii?Q?lxH7qfR5iH+vEO6BPm6uFMLGm8RC48GiLRYmaDJYsFNQgVPfdH6NmkQLkBse?=\n =?us-ascii?Q?1jnp2VgUEFZZkk5mCfYk6p0ny0VR9QTvt8cD4TmU6r3F1RhrRIfTn2PCQdyS?=\n =?us-ascii?Q?qToTZeIPLh+YRb/rp9CYoz3wr/pao7DBdkPV0QvXmSVKCmtEe7uFj/A+oE5g?=\n =?us-ascii?Q?owFoeGFh4sfXpJXUuI9RFgoSDpDmBW33ezhtG+grf4Ka8LZyIxsyAzejP4eB?=\n =?us-ascii?Q?/eUCidfaq9Rly2y158vLGB1AXKAvwLi2A6sZEuR2VNeAw8XsFwh8US8PcIyt?=\n =?us-ascii?Q?3trNosH9TORDxnsiC4O2huiM0JvLuJvdNKFe5C0C63ONzFW+4dIeLZE+YNNU?=\n =?us-ascii?Q?sshBKNLAKDho4Lfe7qQkRY0gxeCxvwJnlOPKkqO9rg5C8A/FteigOFfL/CvR?=\n =?us-ascii?Q?XhQuaJWH2xdybdH38hAeuO4Yb+TkM4s7tmwoVnr3UDRbFS9r8ZALQZDpdgKb?=\n =?us-ascii?Q?+cYxUyxZ4gfGUxlOVmrEItYXn4Dqbca26CIlCKV0KccCdLCj9VRf1fOQVTBm?=\n =?us-ascii?Q?0UvxjIN7Oj1GwuiLZglBU/eSixpduNC2xp76yANbWCG1HVmGMit/R9tq4hdg?=\n =?us-ascii?Q?ODOKlm6FmoFo7owmas2FhL4wtHGk7fF0cQr8LvlkYCgDbksbOO6OgfTo7VIH?=\n =?us-ascii?Q?xd51s8DsXsA1RIs7MOAY8a+AojOKsMQCjZBf31kU32CBcCJRfJ+MKeQxEJ2q?=\n =?us-ascii?Q?0WNFqoNhNhnf8w+wO0KxrYSwfMxeN53yDSNFKYRDHDgWB8U4FrRyEyNQfPro?=\n =?us-ascii?Q?ZbcnEHX1dyPL2p0T1wOIGzwtW67IhqN5lqd6C/bs3/u7xpOSDqyRNDUZ6Q4T?=\n =?us-ascii?Q?bl2Gi6LEnbf3v0sPSd338rz/+8z7l9CGsezIwG3S8HxngbmRJ7n+TvI0i/2d?=\n =?us-ascii?Q?v5/rDHNhp2FXP93rOCT7em2w6V5AWPchWpP987fQw6Ysr5FPuVRc4Qn/FprI?=\n =?us-ascii?Q?O1wjWrs=3D?=\n\n\n\n
Reporting-MTA: dns;IA6PR18MB927500.namprd18.prod.outlook.com
Received-From-MTA: dns;a8-44.smtp-out.amazonses.com
Arrival-Date: Wed, 22 Apr 2026 09:51:07 +0000
Original-Recipient: rfc822;lb_provider@surgicalendar.com
Final-Recipient: rfc822;lb_provider@surgicalendar.com
Action: failed
Status: 5.7.509
Diagnostic-Code: smtp;550 5.7.509 Access denied, sending domain SurgiCalendar.com does not pass DMARC verification and has a DMARC policy of reject.
Delivery has failed to these recipients or groups:
\nkjones@surgicalendar.com
\n\nYour message wasn't delivered because the recipient's email provider rejected it.
\n\n
\n
Diagnostic information for administrators:
\nGenerating server: LV8PR18MB6251.namprd18.prod.outlook.com
\n
kjones@surgicalendar.com
\nRemote server returned '550 5.7.509 Access denied, sending domain SurgiCalendar.com does not pass DMARC verification and has a DMARC policy of reject.'
\n
Original message headers:
\nReceived: from BLAPR05CA0026.namprd05.prod.outlook.com (2603:10b6:208:335::8)\n by LV8PR18MB6251.namprd18.prod.outlook.com (2603:10b6:408:264::9) with\n Microsoft SMTP Server (version=TLS1_2,\n cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.9846.19; Wed, 22 Apr\n 2026 09:51:03 +0000\nReceived: from BN3PEPF0000B076.namprd04.prod.outlook.com\n (2603:10b6:208:335:cafe::5f) by BLAPR05CA0026.outlook.office365.com\n (2603:10b6:208:335::8) with Microsoft SMTP Server (version=TLS1_3,\n cipher=TLS_AES_256_GCM_SHA384) id 15.20.9846.20 via Frontend Transport; Wed,\n 22 Apr 2026 09:51:03 +0000\nAuthentication-Results: spf=pass (sender IP is 54.240.8.44)\n smtp.mailfrom=amazonses.com; dkim=fail (no key for signature)\n header.d=surgicalendar.com;dkim=pass (signature was verified)\n header.d=amazonses.com;dmarc=fail action=oreject\n header.from=SurgiCalendar.com;compauth=fail reason=000\nReceived-SPF: Pass (protection.outlook.com: domain of amazonses.com designates\n 54.240.8.44 as permitted sender) receiver=protection.outlook.com;\n client-ip=54.240.8.44; helo=a8-44.smtp-out.amazonses.com; pr=C\nReceived: from a8-44.smtp-out.amazonses.com (54.240.8.44) by\n BN3PEPF0000B076.mail.protection.outlook.com (10.167.243.121) with Microsoft\n SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.9846.18\n via Frontend Transport; Wed, 22 Apr 2026 09:51:02 +0000\nDKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;\n\ts=x3x3wyodqjpfniud4xl6xowksjgbrtty; d=surgicalendar.com;\n\tt=1776851462;\n\th=From:To:Subject:MIME-Version:Content-Type:Content-Transfer-Encoding:Message-ID:Date;\n\tbh=9yDivUGfL1TEa7ZYXGY2yYapbJqo5RdLLLKOM6PTkWA=;\n\tb=fbZUyRQTPhv+KJm/UBoQLrhSvM7rqmeFRivQb7tZHc4GdMZB01tzK+NSTF4Qm+PC\n\tU4l+4LSrOjWPopMpqMAyzum/Nea9oKd/nPEkVgGPmwFiOcd45A6gxNGuxriIRO0F5Py\n\tAxI2XTnOYS09yFLGkr1QiJkBviKoS2cNlCvOT31uF+gibly7tHDsflO/jMGFiFrCCY9\n\tjm4fq5kYDt2yZvoCeeFbVpaaSMdumoqr/iAsouYWuzSReVsDPHdAkD63aTHqzXTkaCf\n\tYEkvikjxOadjoumqEVn+XkK1jHAuFpWqr6OE00ySvHn1q+zEB8zxihrDjZ0nTTdXIl3\n\tzFrZ2yVV8A==\nDKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;\n\ts=224i4yxa5dv7c2xz3womw6peuasteono; d=amazonses.com; t=1776851462;\n\th=From:To:Subject:MIME-Version:Content-Type:Content-Transfer-Encoding:Message-ID:Date:Feedback-ID;\n\tbh=9yDivUGfL1TEa7ZYXGY2yYapbJqo5RdLLLKOM6PTkWA=;\n\tb=KpaOplB61U6OP6ruZmJN0+O+gWe2/oWXRhXNgFlEEnTIc117dLg89iocTpOlFO1C\n\tElZcw2NFUaw7eB+exO8SaxLaRru4fmGq27xZ1mSHnpqL/w4+wqNF5dBPC9sy2+QLR55\n\tdOY4dgOBImgZGI6kHweMAoSLKLQQc4QTyNzZa3CM=\nFrom: Do-Not-Reply@SurgiCalendar.com\nTo: kjones@surgicalendar.com\nSubject: Reminder: Underutilized Block Time on 04/29/2026 at 09:00 AM to\n 04:00 PM\nMIME-Version: 1.0\nContent-Type: text/html; charset=UTF-8\nContent-Transfer-Encoding: 7bit\nMessage-ID: <0100019db499a9c0-7f48f9a1-4b02-4df6-9581-71ff00b54e61-000000@email.amazonses.com>\nDate: Wed, 22 Apr 2026 09:51:02 +0000\nFeedback-ID: ::1.us-east-1.N58Rqsejcydw2pLyh8Ittza11PqsiVLfB1Ov/lMC+dg=:AmazonSES\nX-SES-Outgoing: 2026.04.22-54.240.8.44\nReturn-Path:\n\t0100019db499a9c0-7f48f9a1-4b02-4df6-9581-71ff00b54e61-000000@amazonses.com\nX-EOPAttributedMessage: 0\nX-EOPTenantAttributedMessage: 8525c2f9-d7c7-4fa6-b6e7-85005f56cedc:0\nX-MS-PublicTrafficType: Email\nX-MS-TrafficTypeDiagnostic: BN3PEPF0000B076:EE_|LV8PR18MB6251:EE_\nX-MS-Office365-Filtering-Correlation-Id: 1a8f02e1-7c86-43d9-9ca3-08dea054aa8d\nX-Forefront-Antispam-Report:\n\tCIP:54.240.8.44;CTRY:US;LANG:en;SCL:9;SRV:;IPV:NLI;SFV:SPM;H:a8-44.smtp-out.amazonses.com;PTR:a8-44.smtp-out.amazonses.com;CAT:SPOOF;SFS:(13230040)(704161411799003)(32142699015)(18002099003)(19002099003)(8096899003)(57112099003);DIR:INB;\nX-Microsoft-Antispam:\n\tBCL:0;ARA:13230040|704161411799003|32142699015|18002099003|19002099003|8096899003|57112099003;\nX-Microsoft-Antispam-Message-Info:\n\t=?us-ascii?Q?KGjcHycfUhQCp6SIXTUKC3mU3iF3y/5ZTGzPKJiu3rkCvk2N8q/Qv8NEo92N?=\n =?us-ascii?Q?LU1JRR+NSdEBde3Ni6dutLrbZ68TO7svH6zjkkHgpFyJxphlvzmQ2gakQzLz?=\n =?us-ascii?Q?Z/XZP6ff/nzN9ZEaBpHpOG7bjttl1/wCPBPQ9CZ7k6RZC+kAwy9LkV3sS1Vo?=\n =?us-ascii?Q?C/jCj12lD1fr5f1s06ZpYnJnopfRRZBu4RoQ/P8anSauUNuLTv2GwZDu0UYT?=\n =?us-ascii?Q?1w5ALC/2x6XSf97aTCskIEXVPWCBNcF9OPj5jNUtnhBHi0K4F5YdqvR3wSL7?=\n =?us-ascii?Q?nb98uWLHN1IqwdnUxvJ8e95lAr1I4677S9D3/2bzaVYyjJqxSGdf9GykhVjD?=\n =?us-ascii?Q?fFjHjemAkR7YS0mzoeRwFovQvbqlaQDaVipGbpd2R4uSPS6RQhee3G6Tsvjs?=\n =?us-ascii?Q?01T665Tk8h8edSumNjUgjHnMab5YmC/qe7yW3hqbhkRST3hWsS2M7s3keLvY?=\n =?us-ascii?Q?H/noPtwSEVG+Y5Y2JN0Hm9YRnvLhtg4IrKU15XcAGicPXfmv1ORqEKLn1Krm?=\n =?us-ascii?Q?0y3diPDYF+q1BvAL61ZUJWRsNeZhPzC5uDw4XifezWLm8wRUBbH+T1tiO1rb?=\n =?us-ascii?Q?7Ca8fIWILS5JHn9QJOPX71aMC01AiKF8mAxfoNrnG/aXHvNi6T6zDsvbfxvk?=\n =?us-ascii?Q?2tSpH4esLoCIgO2/+JcucPS6AXb3roA1qSD6RsSVnb8TnzJKPsu9/+JPQByB?=\n =?us-ascii?Q?wNRmchqCUABAiOPpvC2xPnyEVb9R2xGZaMKwFwsWbEY4DDkHVswMScJaQEff?=\n =?us-ascii?Q?4K3tZrZLW00u5JIjgfZEwh+JwZlQx/o+UKgv/n+KO9ctELFDWJm22qbh0imp?=\n =?us-ascii?Q?3aTKaVHw1dqYDLBAoFgNHHoveUW08S36aj0PzpqV9d7jfcSOQogQjiDJlhQM?=\n =?us-ascii?Q?ogeURT5lYnl6yJBnYo/TzpuGSHb6EzsKxazHacFHo7bapyKvpZlpWr9efEob?=\n =?us-ascii?Q?0wZDzgtSzpZ9oGn0yikv3OIes02MI4VDoHEk7kBUj3a7l6yDzdM7oCf711lD?=\n =?us-ascii?Q?fy4RP6qyWWuyOZ7MhEr0TtaLrrm2qgqV9rh3i7qw934YSO5XYY3cuIXLPblk?=\n =?us-ascii?Q?kvmDtBJ5FzvlwfyddEp2ajdiUMLc8VeonBmNwYgprLTOppn6ee2vA4URMXW/?=\n =?us-ascii?Q?WV/MhaLEOkkXeulJSzjTAPh52BwTYqrucWvTL81EnBw8uho9Wa4njALfgaOb?=\n =?us-ascii?Q?uZgGIFiuiu+6WMVsfG4FbN146HqUQfBlyFJZGCSGenZ4K3jq2AyxBzJGHtzs?=\n =?us-ascii?Q?SlQHyfavr30Ua6wOKTijo0QvR6T43I8xi6qCB+U1LzLKC0nN4RRCNU2OtY2p?=\n =?us-ascii?Q?nuAzHLkuduLt4ovYTfvAyQhkOz1VhEQ9z2izGA2RNXnJ52k059w+r5MBcZks?=\n =?us-ascii?Q?A6zlv0mD9z2AW45ZTyvPmUTgW4VOFjCNc4l9Uj5krcftXf1xtFKrDOQlszhH?=\n =?us-ascii?Q?7o+qw+SVZZH2vdAYdOfV/YEUA20bC+kZYoD5cUbpxbVjSV/NKs4jpbS7Oo4p?=\n =?us-ascii?Q?BDXqyfNH+4C+Vi91My2Dkj7GaZE5GcUpQ7G/1bM0/KB+BA4F67jRVTarvnWv?=\n =?us-ascii?Q?nM+mTkOLa8i29dmZgPG03n11HdIrM9yymI5r9nbGPuzvjwqh3M5mI/ppwFRc?=\n =?us-ascii?Q?c6vjUzlvlw0gnUJmuTLMKl7H+jf+NGqPruU1d7xgU/pOCGKpyCr0bKaGF6ZF?=\n =?us-ascii?Q?iOWUoYQdGcdlEtm00f9mFp12bPsM0/wrhvoiXt3YZjJE5BTAEPQfUayuldn+?=\n =?us-ascii?Q?6vOQ1GMmCBYjkMyYkmK43mXd3YMYMTaPrcVsfr34GipbzBQySkZ6dG385Gx7?=\n =?us-ascii?Q?xX828DuhnWzNohM3SPPBHrNj7nROXfi4SySlSdjEWqNEYA80rqRTS9T99//R?=\n =?us-ascii?Q?d9YJEihxuF5VhNk19ul29fU+Sp+31Fbf8DLdckCIQuNubcvYuSc77WwrxYc3?=\n =?us-ascii?Q?k7oa992rOn17AA49cGTFDUhN8ep+yw1/KogG4ups6nK4MDboz67HkQO9jY7E?=\n =?us-ascii?Q?hODEQxPlkNM2SQj6Kc2K8Ef3TuC2cU3Do8rkzXuSPIMwENgriZBYrNXee07w?=\n =?us-ascii?Q?6Mr0vuJVF6w30SJoSY3mDLibLPS1pmL8Xu1kdBN5tHIF+iZAXSSG0bk3dyI7?=\n =?us-ascii?Q?MjUx9E/QNbadaKXFUIylTpiUXxKLnSz6AH+f6ep+Fd2/cORsuJXF87s5Ezee?=\n =?us-ascii?Q?WI2G57LcZq4lHlbazojLcL6GfbM3okAtPmUBmpeF+7p1Tch0WN6DwQ1Yg6/F?=\n =?us-ascii?Q?NbR+sE+weVTUrmHNtzrQ41usCogV6ZdPsZWMPM3FkCD7fWh7Bq5nKQfhU9gt?=\n =?us-ascii?Q?L9wuXJH/zj0vLpo1vtSJn3Uu/1jOdvrEL9+3psRstHx04r90MPFe3+uhEP98?=\n =?us-ascii?Q?fO6CDqO6VoRAqe71WJ98tO+O8hCExquYDE1dqp47A6kYp5Owkd8lls3FoEZD?=\n =?us-ascii?Q?Xubf8fqV7FzdZgDiep69bcy0heycgCrA6Yn14qyzn9tYerUXrbEoJ4MwiDTY?=\n =?us-ascii?Q?WjWdSSD4QVtyd40kNReaGdSyxapvOJArJC1BDKWT1dSeegEkC936XWiTlaGx?=\n =?us-ascii?Q?Jn9zl7Fj01KZLRikiYkf/Bba+5Kfy/lsK9/iLPruoWlHnrV/uOSmULWSSAY6?=\n =?us-ascii?Q?9cbmgJnBCEcNCr2RcNFmtqws0ycigB4EgviN21yOMLvQ3uKZWzvlRKCeh/E6?=\n =?us-ascii?Q?XmW87hcvoz984Ld8kdwNk9uxeBTQn+Iv0KI6OmWnXRdsbyCdU57U18WcHRa+?=\n =?us-ascii?Q?ENGX0s5EH8Mh72m48mA3XwFLFV/k3P/T9+QBdmr56l7vX5Bd5XlRFVK0NSYf?=\n =?us-ascii?Q?hDRAGGTC6aBFm7TYqwiyIr45BuTf5fpkP+ME3eGH4or4e2YNTJ9b1z1MKAUA?=\n =?us-ascii?Q?fdaAHBlrryx6JP4KxLXIu2zodn8CAUTqOGyUO09c9DvSYFOpYetZmM1z7aAW?=\n =?us-ascii?Q?5WfqBVAp8QOc9P1muUqprwhl/MJLrb+MWcU0/Te4ans8SEIgphJeV+Nop37Z?=\n =?us-ascii?Q?REG1QmSe/7M4x6NlZi1DD1dJ/4drkPldsEfb7ryCfOSETLR1Vb7qOuGtnibb?=\n =?us-ascii?Q?fhy70gtesqQ30f91mCSmntVLehDwNsejolYQb6q44n6WEAwqxizQ8B+86LER?=\n =?us-ascii?Q?4aOiUOWlZ3/j6gQ4P9D4i40e+ds9N2iEq4tqhN0gozaWPfN9JaE59wllbZ/u?=\n =?us-ascii?Q?QxrCVHBbxqzdX23uslk2HsnE1zPdMCpPuh7MAGhnEcP8qjxj1YdEQ/t1W1OJ?=\n =?us-ascii?Q?UdMPVWB93Yjy1dNvxm5kvT8OcDtAPf0KwA03XSbUSz0MRo6fqwvCpC7gwfww?=\n =?us-ascii?Q?uHI=3D?=\n\n\n\n
Reporting-MTA: dns;LV8PR18MB6251.namprd18.prod.outlook.com
Received-From-MTA: dns;a8-44.smtp-out.amazonses.com
Arrival-Date: Wed, 22 Apr 2026 09:51:03 +0000
Final-Recipient: rfc822;kjones@surgicalendar.com
Action: failed
Status: 5.7.509
Diagnostic-Code: smtp;550 5.7.509 Access denied, sending domain SurgiCalendar.com does not pass DMARC verification and has a DMARC policy of reject.
I need to setup a scheduler to have access to confirm procedures. what is the correct process for adding a user to SurgiCalendar?
","caseType":"support_issue","category":"access","module":"scheduling","severity":"normal","priority":null,"status":"in_progress","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"config","aiTriageConfidence":0.88,"aiRecommendation":"Admin at Metro Surgical Center asking how to add a new user (provider scheduler) and grant them access to confirm procedures — standard user setup walk-through needed.","aiSuggestedResponse":"Hi Metro Surgical Center team,\n\nThanks for reaching out! Setting up a scheduler with access to confirm procedures is straightforward in SurgiCalendar. Here's the step-by-step process:\n\n**Step 1 — Invite the new user**\n1. Navigate to **Admin → Users & Roles** in the left-hand menu.\n2. Click **+ Invite User**.\n3. Enter the scheduler's **name** and **email address**.\n4. Click **Send Invite**. The user will receive an email to set up their account.\n\n**Step 2 — Assign the correct role**\nOnce the user accepts the invite (or immediately, if you're setting up an existing user):\n1. Go to **Admin → Users & Roles** and locate the user.\n2. Click their name to open the user profile.\n3. Under **Role**, select **Scheduler** (or the role your facility uses for scheduling staff).\n\n**Step 3 — Grant procedure-confirmation permissions**\n1. Still on the user's profile, scroll to the **Permissions** section.\n2. Ensure that **Confirm Procedures** is toggled **On**.\n3. Click **Save**.\n\n**Step 4 — Scope their access (optional)**\nIf the scheduler should only see specific providers or service lines, use the **Provider Access** and **Service Line** filters on the same profile page to restrict their view accordingly.\n\nOnce saved, the scheduler can log in and will see the **Confirm** action on procedures in the scheduling module.\n\nIf you run into any issues during setup — such as an invite email not arriving or a permission toggle that appears greyed out — please don't hesitate to reply here and we'll dig in further.\n\nBest regards,\nSurgiCalendar Support","aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-22T13:55:16.456Z","firstResponseAt":"2026-04-22T02:01:25.592Z","resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":"2026-04-22T02:22:29.995Z","lastReadByAgentAt":"2026-04-22T02:01:26.206Z","escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-22T01:55:16.456Z","updatedAt":"2026-04-22T02:22:29.995Z"},{"id":"faabe60d-4e40-4884-a00e-cc27d0e6b8b2","publicId":"SC-1010","submittedBySurgicalUserId":"email:ryan@krlavender.com","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Outlook Integration","description":"How do I setup my personal calendar to see both SurgiCalendar and personal calendar in one view.\n\n\nHow do I setup my scheduling staff to have access to SurgiCalendar?
","caseType":"support_issue","category":"question","module":"scheduling","severity":"normal","priority":null,"status":"awaiting_customer","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"config","aiTriageConfidence":0.88,"aiRecommendation":"Provider at Ryan Lavender Surgical Clinic asking how to grant scheduling staff access to SurgiCalendar — standard user/role setup walkthrough needed.","aiSuggestedResponse":null,"aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-22T19:30:30.830Z","firstResponseAt":"2026-04-21T19:31:30.099Z","resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":"2026-04-21T19:31:30.193Z","escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-21T19:30:30.830Z","updatedAt":"2026-04-21T19:31:30.193Z"},{"id":"56ffdb53-95ff-44df-a661-ca44aee94efa","publicId":"SC-1003","submittedBySurgicalUserId":"email:ryan@krlavender.com","submitterName":"Ryan Lavender","submitterEmail":"ryan@krlavender.com","submitterRole":null,"organizationId":"org-support-intake","organizationName":"Support Intake (unassigned)","accountTier":null,"subject":"Mobile Access","description":"How do I download the mobile app?","caseType":"support_issue","category":"other","module":null,"severity":"normal","priority":null,"status":"resolved","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"config","aiTriageConfidence":0.6,"aiRecommendation":"User asking how to download the SurgiCalendar mobile app — basic how-to/onboarding question","aiSuggestedResponse":null,"aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-22T18:50:25.904Z","firstResponseAt":"2026-04-21T18:51:27.571Z","resolvedAt":"2026-04-22T02:29:38.725Z","closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":"2026-04-21T18:51:27.673Z","escalationRunMeta":null,"resolutionSummary":"emailed documentation","resolutionCategory":"fixed","resolvedByName":"Ryan (admin)","closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-21T18:50:25.904Z","updatedAt":"2026-04-22T02:29:38.725Z"},{"id":"1bd52f79-989c-4255-9767-701825c9bdf6","publicId":"SC-1002","submittedBySurgicalUserId":"user-scheduler-1","submitterName":"Maria Ortega","submitterEmail":"maria@metrosurgical.example","submitterRole":"scheduler","organizationId":"org-metro","organizationName":"Metro Surgery Partners","accountTier":"enterprise","subject":"How do I stop the calendar spinner from running forever?","description":"When I click Refresh on the Calendar, the spinner just keeps spinning. Reloading the page eventually works but it's happening every time now. What am I doing wrong?
","caseType":"support_issue","category":"question","module":"scheduling","severity":"normal","priority":null,"status":"awaiting_customer","assignedCrmUserId":"a1c00001-0001-4a01-9001-000000000001","assignedCrmUserName":"Momena Shah","assignedTeam":"customer_success","source":"portal","tags":[],"aiTriageCategory":"known_issue","aiTriageConfidence":0.95,"aiRecommendation":"KI-003 — Calendar refresh button spins indefinitely; browser cache fix applies.","aiSuggestedResponse":null,"aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-22T05:34:26.217Z","firstResponseAt":"2026-04-21T20:35:54.852Z","resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":"2026-04-21T20:35:54.947Z","escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-21T17:34:26.217Z","updatedAt":"2026-04-22T02:30:34.153Z"},{"id":"c8fbd4b9-ff57-45d6-acda-df10bac7c321","publicId":"SC-1001","submittedBySurgicalUserId":"user-ryan","submitterName":"Dr. Ryan Lavender","submitterEmail":"ryan@ryanlavendersurgical.example","submitterRole":"provider","organizationId":"org-ryan-clinic","organizationName":"Ryan's Surgical Clinic","accountTier":"pro","subject":"Vendor queue shows \"No items\" since yesterday","description":"Since yesterday afternoon the vendor queue is showing \"No items\" even though I can see the vendors in Network. Worked fine Monday. Empty queue is blocking two cases.
","caseType":"support_issue","category":"bug","module":"vendor_queue","severity":"high","priority":null,"status":"awaiting_customer","assignedCrmUserId":null,"assignedCrmUserName":null,"assignedTeam":"customer_success","source":"portal","tags":["vendor-queue"],"aiTriageCategory":"known_issue","aiTriageConfidence":0.97,"aiRecommendation":"KI-001 — Vendor queue shows \"No items\" after April 15 update; fix released in v2026.04.18","aiSuggestedResponse":null,"aiRecommendationStatus":"approved","relatedJiraKey":null,"slaDueAt":"2026-04-22T01:34:25.918Z","firstResponseAt":"2026-04-21T20:35:52.139Z","resolvedAt":null,"closedAt":null,"reopenedAt":null,"escalatedAt":null,"lastCustomerMessageAt":null,"lastReadByAgentAt":"2026-04-21T20:35:52.233Z","escalationRunMeta":null,"resolutionSummary":null,"resolutionCategory":null,"resolvedByName":null,"closedByName":null,"reopenedByName":null,"escalatedByName":null,"escalationReason":null,"csatRating":null,"csatFeedback":null,"csatSubmittedAt":null,"createdAt":"2026-04-21T17:34:25.918Z","updatedAt":"2026-04-21T20:35:52.233Z"}]}